Privacy Policy

Last updated: April 2025

This Privacy Policy outlines how Pivot Risk Solutions ("we", "our", or "us") collects, uses, stores, and protects your personal information in accordance with the New Zealand Privacy Act 2020.

1. What Information We Collect

  • We may collect personal information from you when you:

  • Contact us via our website or email

  • Complete a service enquiry or request

  • Subscribe to updates or newsletters

  • Interact with us via social media

This information may include:

  • Your name

  • Contact details (email address, phone number, business name, etc.)

  • Details about your enquiry or the services you're interested in

  • We may also collect non-personal information such as IP addresses and browser type via website analytics tools (e.g., Google Analytics).

2. How We Use Your Information

  • We collect and use your information to:

  • Respond to enquiries and provide our services

  • Manage client relationships

  • Send occasional updates or newsletters (with your consent)

  • Improve our website and services

  • Meet our legal obligations

  • We will only use personal information for the purpose it was collected unless we obtain your consent or are required by law.

3. Sharing Your Information

  • We do not sell or rent your information to third parties. However, we may share your information with:

  • Service providers who assist us with business operations (e.g., email marketing platforms, cloud storage providers)

  • Legal authorities if required by law

  • All third-party service providers we use are required to protect your data and comply with relevant privacy laws.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Your information is stored securely using cloud-based systems with access limited to authorised personnel.

5. Your Rights

Under the NZ Privacy Act, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information

  • Withdraw consent for marketing communications at any time

To do so, please contact us at: mike.kitchin@pivotrisksolutions.co.nz

6. Cookies and Tracking

We may use cookies or similar technologies to analyse website usage and improve functionality. You can adjust your browser settings to refuse cookies, but some features of our site may not function properly as a result.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Pivot Risk Solutions
Email: mike.kitchin@pivotrisksolutions.co.nz
Phone: +64 (0)21 029 89927